In this section, the interviewed subjects were asked to define the term eczema (QA1), to list the different types of eczema they have knowledge about (QA2) and those most frequently encountered in their pharmacy (QA3). Each participant could provide multiple answers to these questions. Pharmacists were also asked to estimate the prevalence of isolated manifestations/complex diseases among the eczematous cases encountered (QA4). When eczema was identified as a part of a complex disease, the questionnaire required to indicate the suspected underlying cause of the disease, as disclosed by the patient (QA5). Lastly, the frequency of counseling normalized by age group (children, teens, adults and elderly) was investigated (QA6). A single answer was possible for QA4-6.

As for QA1, 170 different definitions were collected, showing a wide variety in the terms employed and the completeness of the definition. The answers were analyzed and organized into 10 representative groups by the investigators (Table 1). Collected data evidenced that 40.3% of responders (n = 62) define such condition as “Skin inflammation with erythema and/or vesicles and/or itchiness”. The definition of eczema provided by Merriam-Webster dictionary (Eczemas | Definition of Eczemas by Merriam-Webster, no date) is: “An inflammatory condition of the skin characterized by redness, itching, and oozing vesicular lesions which become scaly, crusted, or hardened”.

Among the different types of eczemas (QA2), atopic dermatitis, irritant contact dermatitis and seborrheic dermatitis resulted to be the most known by pharmacists, with rates of 79.9% (n = 123), 74.7% (n = 115) and 64.3% (n = 99), respectively (Figure 1). The same conditions resulted to be also the most frequently observed by pharmacists (QA3), as reported in Figure 2.

Figure 1. 

Types of dermatitis known by pharmacists, expressed as % of pharmacists naming the specific ailment. Multiple answers were possible for this question.

Figure 2. 

Types of dermatitis encountered in the pharmacy setting, expressed as % of pharmacists reporting the case. Multiple answers were possible for this question.

The underlying cause of complex clinical cases with eczematous manifestations (QA5) was reported to be occupational in 42.2% of cases (n = 65). Genetic predisposition was indicated in 30.5% of cases (n = 47), based on the clinical history of close relatives. Lastly, contact with cosmetics and detergents, side effects of medicines and food allergies were recorded as potential causes in 10.4%, 10.4% and 8.4% of the cases, respectively.

The conditions herein described are differently affecting the general population, with an incidence that varies by age, gender and co-morbidities. In both acute and chronic dermatoses, pharmacists are asked to provide an adequate therapeutic and educational support to the patient. Therefore, the frequency of counseling activity for each age group was investigated (QA6). Results show that the majority of pharmacists provide counseling to children, adults and elderly at least once weekly. Teens tend to ask for the pharmacists consult less often, the most reported frequency being less than four times per month.

In the first part of section B, questions focused on understanding the level of patients’ trust toward the pharmacist. It was reported that the majority of patients (57.1%, n = 88) did not visit the physician before asking the pharmacist for counseling (QB1). This is probably linked to the perception of the pharmacy as a readily accessible healthcare facility. The easier access to pharmacies compared to medical offices, the trust in the pharmacist’s competences and the chance to quickly find a treatment (in case of minor conditions) are among the most reported reasons behind this choice (Tucker and Stewart 2015b). Moreover, since the pharmacist can provide a reliable opinion on the severity of the condition, complicated and uncertain cases would be immediately directed to the physician, without causing any delay in diagnosis and treatment initiation.

The following parts of section B were designed to describe the actions taken by the pharmacist when presented with a case of dermatitis, as well as to survey their opinion on TCT. As a preliminary question, pharmacists were asked to indicate the treatments prescribed by physicians to patients with eczema (QB3) (multiple answers were possible). TCT resulted to be the most frequently prescribed treatment (71.4%, n = 110), followed by moisturizing creams (24.7%, n = 38). Pharmacists were thus interviewed about their opinion towards TCT (QB4). Multiple open answers were possible for this question.

The total of 184 opinions were analyzed and grouped in three levels: totally positive, partially positive, and negative. Only a minor fraction of pharmacists (26.1%, n = 48) declared to be totally positive towards TCT.

A significant misalignment between opinions from dermatologists and pharmacists has been therefore detected: major studies highlighted that pharmacists advise patients to reduce the doses (Raffin et al. 2016), to limit the duration of treatment, and tend to emphasise, during counseling, the possible occurrence of adverse effects (Millard and Stratman 2019).

These high levels of mistrust towards topical steroid therapy in our survey confirm the data obtained in other international contexts. For instance, Lambrecht et al. showed that community pharmacists and general practitioners are highly reluctant to prescribe corticosteroids for dermatological ailments (Lambrechts et al. 2019).

Such reluctance can be referred to as corticophobia, or fear of corticosteroids. The term corticophobia refers to concerns, doubts, or hesitation on the use of corticosteroids in patients, caregivers or health care professionals (Mueller et al. 2017).

Section B subsequently examined the opinion on TCT by patients, which was investigated through QB5 (adherence, namely, the degree of adherence to the prescribed or recommended therapeutic scheme) and QB9 (compliance, intended as the degree of appreciation or approval of the therapy by the patient). The majority of pharmacists (66.9%, n = 103) believes that the patients prescribed with TCT are adherent to the therapy. A similar trend was reported when pharmacists were asked about the patient compliance to TCT: 63.6% (n = 98) of responders believe that patients are compliant with TCT. Only 11.0% (n = 17) of responders believe that the patient might be reluctant in accepting and following the treatment.

These results do not entirely recapitulate previous observations on the prevalence of corticophobia – the main cause of non-adherence to TCT (Kojima et al. 2013; Lee et al. 2015) – among patients. For instance, it has been reported that parents of children affected by atopic dermatitis –the dermatological disorder most commonly encountered in the pharmacy, according to our survey- declared fear of the adverse effects of steroids, and admitted to intentionally reduce the dose or the duration of the treatment (Smith et al. 2010; Koster et al. 2019). The issue is not limited to pediatric patients, as corticophobia was also evidenced among adults affected by atopic dermatitis, with a prevalence between 21% and 83% (Li et al. 2017). Many aspects can contribute to this phobia: skin atrophy, uncertainties about long-term side effects, systemic exposure through skin absorption, effects on development and growth, and confusion about the dose to be used in different formulations (Belloni Fortina and Neri 2013).

Thus, according to our data, it is possible that Italian pharmacists underestimate the issue of corticophobia in patients, despite being themselves reluctant towards TCT (see QB4).

As a matter of fact, as demonstrated by Farrugia et al (Farrugia et al. 2017) , as many as 76.6% of patients who followed topical corticosteroid treatments reported that they “often or always” received information from physicians or pharmacists regarding the risk of pursuing such therapies. In particular, pharmacists were more likely than physicians to recommend the use of alternative therapies. The data obtained from our survey are consistent with these results, underlining the high reluctance of pharmacists towards these therapies.

Overall, according to our survey data, more than two out of three pharmacists inaccurately believe that patients are fully adherent and compliant to topical treatments. In agreement with our data, the survey conducted by Smith et al (Smith et al. 2016) in Australia also found that pharmacists tend to underestimate non-adherence as a reason for treatment failure, albeit at a lower rate (36%). It is evident that the Italian community pharmacist’s perception of adherence to therapy is altered: non-adherence to topical therapy represents a significant problem in dermatology (Furue et al. 2015). Particularly in atopic dermatitis, adherence to topical corticosteroids is low, with higher adherence rates among patients who follow these treatments for short periods of time (Ahn et al. 2017). In general, non-adherence can be triggered by a lack of understanding of the instructions on the use of topical therapy: therefore, counseling and communication from pharmacists play a key role in improving compliance (Teixeira et al. 2021).

Besides, it is known that pharmacists can play an impactful role on promoting the adherence to chronic treatments. More specifically, several studies have identified the community pharmacist as one of the main references for the patient affected by dermatitis (Wong et al. 2017; Smith et al. 2020). If properly educated on the phenomenon, we believe that pharmacists could be instrumental in helping the patients overcome corticophobia (Koster et al. 2021), supporting the adherence to TCT and ultimately mediating a positive prognosis of the dermatological disorder (Lee et al. 2019). A higher patient satisfaction with information on TCT was indeed predictive of more positive opinions about the use of corticosteroids, resulting in improved adherence (Lee et al. 2019).

In addition to a proper information on the treatment, many factors can influence the compliance to this therapy: corticophobia should be considered as a relevant one (Aubert-Wastiaux et al. 2011). In support of this vision, a recent work described that the education of pharmacy staff and targeted patient counseling by intercepting those at higher risk, was effective in reducing corticophobia (Koster et al. 2021).

Various interventions can be promoted by pharmacists and healthcare professionals to improve adherence to therapy. The most common ones are educational measures and treatment monitoring: electronic messages and telephone calls, patient support and/or self-management programmes or educational training programmes to name a few (Feldman et al. 2017).

Since high-quality counseling services provided by the pharmacists are needed to improve patients’ education on TCT and the management of dermatological disorders (Cheong et al. 2019), the last section of our questionnaire investigated the educational needs of the pharmacists and the potential tools to satisfy them.

In the last section of the survey, pharmacists were asked to list the sources of their knowledge on dermatology (QC1), to indicate the tools employed in their everyday practice (QC3), and whether they felt the need to deepen their knowledge on dermatology and skin-care products (QC4).

Results showed that the majority of pharmacists gained their knowledge on dermatology from the experience grown in the workplace (58.4%, n = 90). Other educational resources cited by the interviewed subjects are corporate training courses (44.2%, n = 68) and personal study (43.5%, n = 63).

On the whole, to the best of our knowledge, no standardized tool shared with the medical profession is available to guide Italian pharmacists through the counseling activity on dermatological disorders.

The lack of such instrument is clearly felt among the pharmacists: over 76% (n = 118) of interviewed subjects claimed that a standardized approach to the dermatological counseling in the pharmacy setting would be beneficial for both patients and professionals. Moreover, the majority of pharmacists feels the need to broaden their education in the field, possibly through specific courses held by dermatologists. In this regard, Figure 3 represents the educational tools preferred by pharmacists interested in additional training.

Figure 3. 

Educational tools preferred by pharmacists.

Previous studies on the level of knowledge of community pharmacists underlined cases of misconceptions and poor education on the use of corticosteroids (Lau and Donyai 2017). Such knowledge gaps and false beliefs might be easily perceived by the patient, incrementing the risk of corticophobia and non-adherence (Farrugia et al. 2017).

Another common issue in the pharmacy setting is how to properly communicate the correct dose of topical corticosteroid to be applied: one out of two pharmacists does not provide information on the fingertip unit (FTU) and does not instruct the patient on the correct application of the medication (Oishi et al. 2019).

A recent study (Lau and Donyai 2017) highlighted that more than 60% of pharmacists report incorrect knowledge of the number of existing corticosteroid strength classes, and 75% consider it unimportant for patients to know the strength of their topical corticosteroid. Additionally, only 44% of pharmacists understand that side effects are rare when topical corticosteroids are used appropriately. Based on the above, it is evident that patients and healthcare professionals, particularly pharmacists, share concerns about steroid therapy. Training and re-education programmes, which specifically encompass the alignment of the therapeutic guidelines between the pharmacist and the physician, are thus highly needed also in the Italian context.

Targeted education based on courses provided by dermatologists has shown encouraging results on the knowledge of pharmacists on TCT, generating a positive shift in their attitude towards such therapy (Smith et al. 2016).

Overall, according to these previous reports from the literature, the educational tools sought by the pharmacists (Figure 3) would be suitable to fill the knowledge gaps evidenced by our survey.